Cancelling costs only the part of the fee already earned on a notice scale, nothing with more than a day in hand, while a session the two of you end early stays payable for the time reserved.
Couples cancel for couples' reasons: work calls one partner home early, or a train strike pushes the trip back. Each is handled on the same scale, and knowing it makes a special evening easier to plan.
Cancelling never costs a couple damages. What it costs is the part of the fee the house has already earned when the cancellation reaches the booking conversation. With more than twenty-four hours to go, that part is nothing, and the whole deposit goes back to you. Inside the last twenty-four hours, while the therapists are still at home, half the deposit is kept as fee earned and half is returned. Once they have set out for your address, the whole deposit is kept. Take two therapists for two hours: cancelled a week out, the whole deposit comes back; cancelled that afternoon before anyone has left, half of it does.
If another client books the time the two of you released, the deposit is returned in full. A couple who can show the house lost less than it kept pay only that lower figure.
One move costs nothing: asked for more than twenty-four hours before the start, to a date within fourteen days, it carries the deposit across whole. A second move, or one requested inside the final day, counts as a cancellation at that moment, and whatever the scale leaves over goes with you to the new date.
When the house cannot deliver the session, the couple choose between their money back and a new date, and a deposit they would rather move is held until they pick one.
A session the two of you end before time stays payable for the time reserved, because the therapists made the journey and the minutes left cannot go to anyone else. Each therapist sets her own limits; if one is pressed with her already in the room, she ends the visit there and then, and for the same reason the fee for the reserved time stays due, and nothing is added on top.
Buying at a distance usually brings fourteen days to withdraw, under articles 6:230m to 6:230z of the Dutch Civil Code. Article 6:230p takes certain contracts out of that right, among them services related to leisure activities where the contract fixes a specific date or period. A couples evening is booked for a named hour on a named day, so for the two of you the fourteen-day right does not arise. The cancellation policy has the rest, including a booking with no deposit, and the deposit entry gives the amounts.