False bookings are reservations never meant to be kept, such as invented names, borrowed numbers or pranks, and the house records and reports them.
Most couples will never need this entry. It exists because a couples booking often sends two women to one unfamiliar door late at night, and the house takes seriously anything that sends them there for nothing, or into something they did not agree to.
A false booking is something other than a cancellation. It is a reservation made in bad faith from the start. That includes a name that is not the client's, a phone that is not theirs, a booking made as a joke, perhaps by friends "surprising" a couple who know nothing about it, and a no-show where the people who booked never meant to open the door. A couple who cancel honestly, even very late, are not in this category; they are covered by the cancellation rules.
The house keeps a record of the booking and the identifiers used. Other reputable houses in the city receive those identifiers, so a name that turns up again is recognised by their therapists as well. Where it is appropriate, the relevant authorities are told. None of this is a threat aimed at ordinary clients, and none of it touches them.
Pranks aimed at couples are a familiar kind of false booking: a stag group booking "for the newlyweds", a friend using a partner's name as a birthday joke. The office asks the named client to write from their own account and to confirm the address and time, which quietly removes most of these before they start. If you are planning a genuine surprise for your partner, book in your own name and from your own phone; that is enough.
The whole approach exists to protect the forty-five women who travel alone, or in pairs, to hotels and apartments they have never seen. Couples booking under their real names are entirely unaffected. The shared booking entry covers how a couple should hold one thread, and the cancellation policy describes the rules for honest changes of plan.